Statuses

Colors match the ones in the Gowajee dashboard, so a status looks the same everywhere.

Call status

callStatus is on every call, and latestCallStatus is on every recipient (the status of their newest call). This is how one call attempt moves:

WaitingIn progressReachedNot reached / failedSetup / stoppedSimplified: only the usual paths are drawn. The table below has every status.

Status	Final?	Meaning
SCHEDULED		Waiting for its turn: the start time, a calling window, or a free line.
QUEUED		Handed to the dialler, about to be called.
INITIATED		The call is being set up with the phone network.
RINGING		The customer’s phone is ringing.
IN_PROGRESS		The AI agent is talking with the customer.
ANALYZING		The conversation has ended and the result is being prepared, usually in under a minute.
COMPLETED	✅	The customer (or their voicemail) was reached and the result is ready.
ANALYSIS_FAILED	✅	The customer was reached, but no result could be produced. No webhook is sent. It can still become COMPLETED later: when a late result arrives, or when Gowajee re-analyzes it.
NO_ANSWER	✅	Nobody picked up in time. Retried if attempts remain.
BUSY	✅	The customer rejected the call or the line was busy. Retried if attempts remain.
FAILED	✅	The call couldn’t be completed: a telephony error, an error in the agent, or a call that stopped responding and was closed by Gowajee. Retried if attempts remain.
CANCELLED	✅	The call was stopped before it connected: the campaign was cancelled, or the call waited too long in the queue. A queue timeout is retried and doesn’t use up an attempt.
EXPIRED	✅	The campaign’s endDateTime passed before this call was dialled.

“Final” means this attempt won’t change again. The exceptions: a COMPLETED call can get a new result through re-analysis, and an ANALYSIS_FAILED call can become COMPLETED. A retry is always a new call with its own id.

For how a call moves and what triggers each change, see Call lifecycle.

Agent status

agentStatus says whether the AI agent itself ran correctly. It is mostly useful for troubleshooting.

Status	Meaning
NOT_STARTED	The agent hasn’t started. The call wasn’t dialled yet, or was stood down by a pause or cancel.
QUEUED	Legacy. New calls don’t use it, but you can see it on old calls.
IN_PROGRESS	The agent is running.
COMPLETED	The agent finished normally.
FAILED	The agent stopped unexpectedly.

Campaign status

WaitingRunningCompletedStopped by youDraft / paused / expired

Status	Meaning
DRAFT	Created, not started.
SCHEDULED	Started, waiting for its start time or its first calling window.
RUNNING	Calling. It stays RUNNING between calling windows and while retries wait.
PAUSED	Paused by you.
COMPLETED	Everyone is done.
CANCELLED	Cancelled by you. Final.
EXPIRED	endDateTime passed before the campaign completed. This can happen even when every call has finished. Final.

Nothing leaves COMPLETED, CANCELLED or EXPIRED. See Campaign lifecycle for which statuses allow pause, resume and cancel.